Last Updated: 10-02-2025
At Midey Hair Collection, we prioritize customer satisfaction and strive to provide premium-quality hair products and services. If you are not completely satisfied with your purchase, we offer a flexible refund policy under the terms outlined below.
1. Eligibility for Refunds
We accept returns and offer refunds under the following conditions:
- The item must be unused, unworn, and in its original packaging with all tags attached.
- The return request must be made within 14 days of receiving the product.
- Products that have been altered, washed, or used in any way are not eligible for a refund.
- Custom or personalized orders are non-refundable.
2. Non-Refundable Items
- Wigs, extensions, and other hair products that have been removed from their original packaging.
- Items purchased on sale or with promotional discounts.
- Gift cards and digital products.
3. Refund Process
To initiate a refund, follow these steps:
- Contact our customer support team at mideyhair@gmail.com with your order number and reason for the return.
- Once approved, we will provide you with the return address and instructions.
- Ship the item back using a trackable shipping method. The customer is responsible for return shipping costs.
- After receiving and inspecting the returned item, we will process the refund within 14 business days.
- Refunds will be issued via the original payment method. Depending on your bank, it may take additional time for the funds to reflect in your account.
4. Exchanges
If you received a defective or incorrect item, please contact us immediately at mideyhair@gmail.com for an exchange. We will cover the cost of return shipping for defective or incorrect products.
5. Late or Missing Refunds
If you haven’t received your refund within the specified period, please:
- Check your bank account.
- Contact your credit card provider, as processing times may vary.
- If the issue persists, reach out to us at mideyhair@gmail.com for further assistance.
6. Cancellations
Orders can be canceled within 24 hours of purchase. Once the order has been processed or shipped, it cannot be canceled.
7. Contact Us
For any refund or return inquiries, please contact us at mideyhair@gmail.com .Our customer service team is happy to assist you.
Thank you for choosing Midey Hair Collection!